Fișier CV încărcat

Professional Experience

Incident Analyst - Stefanini Group
Sep 2023 - Present
Chisinau | IT Software | IT / Telecom

• Offering technical assistance for point-of-sale (POS) applications to major retailers across Europe.
• Responsibilities include collaborating on application support and SQL database checks.

Client Service Analyst - Arobs Transilvania Software
Jul 2017 - Aug 2021
Cluj-Napoca | IT Software | IT / Telecom

• Dedicated and results-oriented professional with a strong background in customer support and technical issue resolution.
• Proficient in handling and analyzing dysfunctions or problems reported by customers, resolving them, or redirecting them to the relevant departments.
• Skilled in demonstrating expertise with the TRACKGPS application and executing SQL queries to diagnose customer issues and provide effective solutions.
• Proven ability to identify application scenarios that may lead to performance issues and suggest improvements through JIRA.
• Committed to ensuring timely resolution of customer issues and meeting all agreed-upon deadlines.
• Meticulous record-keeper, adept at maintaining a detailed log of customer problems using the Request Tracker (RT) application.

Technical Support - Level 2 - UPC Romania
Jan 2017 - Jun 2018
Cluj-Napoca | Telecommunications | IT / Telecom

• Experienced Technical Support Specialist with a strong background in ticket management and resolution.
• Proficient in efficiently handling ticket assignments, ensuring timely escalation to network administrators or relevant departments when necessary.
• Diligently monitors and closes tickets within agreed time frames (SLA, ETR).
• Skilled in configuring a wide range of network equipment, including switches, media converters, routers, and other devices, using telnet/ssh/http sessions.
• Committed to delivering exceptional technical support and providing valuable feedback to enhance the efficiency of 1st Level operations.

Technical Support - UPC Romania
Aug 2015 - Jan 2017
Cluj-Napoca | Telecommunications | IT / Telecom

• Technical Support Specialist with expertise in managing customer calls, troubleshooting diverse technical issues (Internet, telephony, TV, email, applications), and utilizing specialized software and network equipment.
• Skilled in directing calls efficiently and resolving problems promptly.
• Committed to delivering exceptional service and contributing to seamless operations.

QA Tester - Tapptitude SRL
Jan 2014 - Sep 2014
Cluj-Napoca | IT Software | IT / Telecom

• Internship experience: Specialized in meticulous testing of software applications, particularly on Apple devices.
• Identified and documented bugs, collaborating closely with development teams.
• Expertise in console-specific intricacies, creative problem-solving, and effective networking.
• Contributed to projects like Zonga, TEDXCluj, and VIAS.

Education

Bachelor's Degree - Technical University Cluj-Napoca
2011 - 2019
Automotive Vehicles | Cluj-Napoca

High School / Vocational School - Liceul Teoretic "Mihai Eminescu"
2008 - 2011
Mathematics and Informatics | Chisinau

Certifications

Beetroot Academy / Junior Front End Developer

• Date acquired: Apr 2023
• Knowledge of HTML and semantic markup skills; experience creating CSS animations, transformations, and using other styles; basic JavaScript tooling skills; experience working with web servers; experience with Git and GitHub; understanding the BEM methodology; experience with Figma; ability to work with console and DevTools, check code for errors, perform debugging; knowledge of client-server architecture logic when creating applications; ability to apply CSS styles and visual effects to the layout; experience using JavaScript (primitives, objects, arrays, functions); experience with DOM tree manipulation.

Certificate of Participation Intro in IT

• Date acquired: Jun 2022
• Intro in IT was based on the transmission and learning of theoretical concepts from the spectrum of programming and testing and their application in practical examples. In this course, I learned how a software application is created, how to define the notion of "project" and "product,” knowledge of algorithms and their importance in programming, HTML, what a web page is, how it is structured and how it works, CSS, introduction to JavaScript, introduction to SQL.

Skills

• General Skills: Problem-solving, adaptability, research and analysis, continuous learning, technical knowledge
• Foreign Languages: English: Intermediate

Hobbies

• Swimming, Football, Hiking

Driving License

• Category B, acquired on 02 Jan 2019.