Help Desk Specialist

About Company
Coherent Solutions is headquartered in United States with 2000+ employees across several development centers in Eastern and Central Europe. We are a top software product engineering and consulting services company, offering custom digital solutions, web and mobile application development, DevOps and data services, and emerging technologies such as blockchain and IoT—with 1000+ completed projects going back to the company’s inception in 1995.

As part of the company’s expansion in Moldova, we are looking for a professional to join our team.

What You'll Do

Manage HelpDesk tickets in a timely manner;
Respond to customer issues via phone, email and Teams;
Provide customer assistance;
Document customer interactions;
Run diagnostics to resolve customer reported issues;
Escalate issues to the IT department with next level of difficuly;
Install, make changes and repair computer hardware and software;
Follow-up with customers to ensure issues are resolved;
Route tickets for other departments;
Working with Asset Manager.

Job Requirements

2+ years of experience working in a HelpDesk environment;
Proficiency with Windows, MAC, Linux OS computers;
Proficiency with Android and iOS devices;
Attention to the details and ability to work with minimal supervision in order to keep detailed notes on tickets;
Highly organized to keep HelpDesk tickets order;
Ability to diagnose and resolve computer technical and software issues;
Good problem-solving, analytical, and team-working skills;
Languages: Russian (B1), Romanian (B1), English (at least B1);
Flexibility, initiative, and desire to improve processes.

What Do We Offer?

New technologies & experience working on international projects;
100+ technical and non-technical trainings to develop and expand your horizons;
Competitive salary and full social package;
Additional Health Insurance;
Remote work opportunities;
Rest/Game Room;
Multisport card;
Paid Lunches;
Corporate events for employees and their families;
English courses (both with Russian-speaking teachers and native speakers).

Contact us directly at: hr@coherentsolutions.md or job@coherentsolutions.md. E-mail:
hr@coherentsolutions.md, job@coherentsolutions.md